Terms of Use
Introduction
Welcome to Virtual SENCO, hosted on virtualsenco.org. Virtual SENCO provides automated services to individuals and organisations, utilising consultative chat clients through our website and compatible chat apps such as Telegram, WhatsApp, or SMS messages. These Terms and Conditions govern your use of our service and website, and by accessing or using our service, you agree to be bound by these Terms.
User Eligibility
Our services are available to individuals and organisations. By using our services, you represent and warrant that you have the authority to enter into these Terms and agree to abide by them.
Account Creation
To access our services, an account must be created. You are required to provide basic contact information for billing purposes, alongside a phone number, WhatsApp ID, or Telegram ID for operational purposes. You agree to provide accurate and complete information and keep this information up to date.
Subscription and Payment
Virtual SENCO provides both free and paid services. Some elements of our service are available at no cost, while others require a subscription or one-time payment. The specific terms of your subscription, including payment terms, fees, and services included, will be identified during the account setup process. Payment details are processed through a secure third-party payment processor. We do not store your payment details on our site.
Data Collection, Privacy, and Data Handling
We collect personal data such as names, addresses, and phone numbers necessary for the operation of our service. In addition to personal data, we also collect anonymized interaction data to improve our services.
Data Storage and Security: All user data is stored on secure servers located in the United Kingdom, ensuring that your information is protected under UK data protection laws. We employ robust security measures to protect your data from unauthorised access, alteration, disclosure, or destruction.
Data Processing: Chat data, as part of our service operations, is processed using servers based in the United States. This processing is carried out in compliance with applicable laws and regulations, and under safeguards that ensure the protection of your data. By using our services, you consent to this cross-border transfer and processing of chat data.
Users should only upload anonymised information to our service. The service does not use data to train AI instances.
Please refer to our Privacy Policy for further information on how we collect, use, protect, and share your data.
User Conduct
Users are expected to use Virtual SENCO in compliance with all applicable laws, including local laws where the user is located. You are responsible for ensuring that your use of the service is lawful. Misuse of the system may result in termination of your account.
Intellectual Property
All content provided through Virtual SENCO, including text, graphics, logos, and software, is the property of Virtual SENCO or its content suppliers and protected by international copyright and trademark laws.
Dispute Resolution
In the event of a dispute, users are encouraged to contact us through the help pages available on our website. We will make reasonable efforts to resolve any issues through negotiation or mediation.
Amendments to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Your continued use of the service after any such changes constitutes your acceptance of the new Terms.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without giving effect to any principles of conflicts of law.
Disclaimer of Liability
Virtual SENCO provides advice and coaching through its website, which is intended for informational purposes only. We do not accept any liability for the consequences of following any advice given on our platform. It is the user’s responsibility to determine whether the advice is appropriate and legal for their specific situation. Users take full responsibility for any actions taken based on the advice received from Virtual SENCO.
Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact us through the help pages on our website.
Privacy Policy
Privacy Policy
- Introduction
Welcome to Virtual SENCO. We are committed to protecting the privacy of our users and ensuring that their personal information is handled responsibly. This Privacy Policy outlines our practices regarding the collection, use, and protection of personal information through our website, virtualsenco.org.
- Information We Collect
We collect the following personal information from our users:
- Email address
- Name
- Job role or interest area
Please note, payment information is processed externally and is not stored on our servers.
- Use of Information
The personal information we collect is used for the following purposes:
- To create and manage user profiles.
- To send system messages and updates about our services.
We do not share personal information with third parties, except as necessary to provide our services.
By accepting these Terms and Conditions, you agree to receive occasional marketing emails from us. If you do not permit this, please delete your account. When deleted, all account data is lost and cannot be recovered.
- User Rights
In accordance with UK and European law, users have the right to access, correct, or delete their personal information. Requests can be made through the contact form on our website and will normally be processed within 10 working days.
- Security Measures
We implement several security measures to ensure the protection of your personal information:
- Access to sensitive data is limited to key personnel.
- Our website is protected with firewall technology to detect and prevent potential security breaches.
- Contact Information
For any privacy-specific inquiries or requests regarding personal data, please use the contact form available on our website. Clearly state the nature of your request or concern.
